Privacy Policy

 

Privacy Policy

 


Last updated: September 19, 2024


This Privacy Policy describes how Mirelle Toronto (“the Website”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you use our services, visit www.mirelletoronto.com (“the Website”), place an order, or otherwise communicate with us regarding the Website (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.


Please read this Privacy Policy carefully.

 

 

 

Changes to this Privacy Policy

 


We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last updated” date, and take any other steps required by law.

 

 

 

How We Collect and Use Your Personal Data

 


To provide the Services, we collect personal data about you from different sources, as described below. The information we collect and use varies depending on how you interact with us.


In addition to the specific uses described below, we may use the information collected about you to communicate with you, provide and improve the Services, comply with legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights, and the rights of our users or third parties.

 

 

 

Personal Data We Collect

 


The type of personal data we collect depends on how you interact with our Website and use our Services.

When we refer to “personal data,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections explain the categories and specific types of personal data we collect.

 

 

 

Information You Provide Directly to Us

 


Information you submit directly through the Services may include:

 

  • Contact details, including your name, address, phone number, and email address.

  • Order details, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including username, password, security questions, and other account security details.

  • Customer service information, including the content of any communications you send us, such as inquiries submitted through the Services.

 


Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may limit your ability to use or access certain features.

 

 

 

Information We Collect Automatically

 


We may also automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do this. Usage Data may include details about how you access and use our Website and account, such as device information, browser information, network connection details, IP address, and other data about your interaction with the Services.

 

 

 

Information We Receive from Third Parties

 


We may receive information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

 

  • Companies that support our Website and Services, such as Shopify.

  • Payment processors that collect payment details (e.g., bank accounts, credit or debit card data, billing address) to process your payments, fulfill your orders, and deliver the products or services you requested.

  • Third-party analytics, advertising, and marketing tools that collect information when you visit our Website, open or click our emails, or interact with our ads.

 


All information we receive from third parties is handled in accordance with this Privacy Policy.

 

 

 

How We Use Your Personal Data

 


 

1. Providing Products and Services

 


We use your personal data to deliver the Services and fulfill our contract with you, including processing payments, completing your orders, updating you on account activity, handling returns, exchanges, and shipping, and managing your account. We may also improve your shopping experience by enabling Shopify to link your account with other Shopify services you may use. Shopify processes your data under its own Privacy Policy.


 

2. Marketing and Advertising

 


We may use your personal data for marketing and advertising purposes, including sending promotional emails, SMS, or mail and showing you relevant ads for products and services. These activities may include tailoring the Services and ads based on your personal data.


 

3. Security and Fraud Prevention

 


We use your data to detect, investigate, and prevent fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your login details secure. If you suspect your account has been compromised, please contact us immediately.


 

4. Communication and Service Improvement

 


We use your data to provide customer service, improve our Services, and maintain a strong relationship with you.

 

 

 

Cookies

 


Like many websites, we use cookies on our Website. For details about cookies used in connection with Shopify, see Shopify’s Cookie Policy.

Cookies help us operate and improve our Website, remember your actions and preferences, analyze user behavior, and customize content and ads. Third-party providers may also use cookies to personalize advertising and improve the functionality of our Website.


Most browsers accept cookies by default, but you can remove or block them through your browser settings. Please note, blocking cookies may negatively affect your user experience.

 

 

 

How We Disclose Personal Data

 


In certain cases, we may share your personal data with third parties for legitimate business purposes, including:

 

  • Service providers and vendors (e.g., IT management, payment processing, data analysis, customer service, shipping, and fulfillment).

  • Business and marketing partners who use your data according to their own privacy policies.

  • Affiliates and subsidiaries within our corporate group.

  • Legal and regulatory bodies when required to comply with obligations or enforce our rights.

  • Authorized representatives, when you instruct us to share your data.

 

 

 

 

Third-Party Websites and Links

 


Our Website may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those websites. Please review their privacy policies before sharing any personal information.

 

 

 

Children’s Data

 


Our Services are not directed to children, and we do not knowingly collect data from individuals under the age of 16. If you believe your child has shared personal information with us, please contact us to request its deletion.

 

 

 

Data Security and Retention

 


While we take reasonable measures to protect your data, no security system is 100% secure.

We retain your personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

 

 

 

Your Rights

 


Depending on where you live, you may have certain rights under applicable privacy laws, including:

 

  • Right of access to your personal data.

  • Right to request deletion of your data.

  • Right to correct inaccurate data.

  • Right to data portability.

  • Right to object to the sale or sharing of data.

  • Right to restrict processing.

  • Right to withdraw consent at any time.

  • Right to file complaints with a data protection authority.

 


You may exercise these rights by contacting us using the information below.

 

 

 

International Users

 


Your personal data may be transferred and processed outside your country of residence, including outside the European Economic Area (EEA).

When we transfer data internationally, we rely on standard contractual clauses approved by the European Commission or equivalent safeguards.

 

 

 

Contact

 


If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:


Email: info@mirelletoronto.com


For purposes of applicable data protection laws, Mirelle Toronto is the data controller of your personal information.